Our support centers are open 24x7 so we take care of you when you need us.
   We offer 24x7 LIVE Support - Call us toll free at 1 (877) 800-EPAY (3729)
   Online support: click here to open a new support ticket.
   Frequently Asked Questions FAQ
   Online web training and video training

American EPAY is committed to offering top service and support, it is by far the industry leader in client support.

Training Videos   1. Introduction to Blueforce Dashboard File size: 4 MB - Download     2. Webster Tutorial File size: 11 MB - Download     3. How to Login to Webster? File size: 2 MB - Download     4. How to close open punches? File size: 1 MB - Download     5. How to review punches and manage timesheets? File size: 3 MB - Download     6. How to install a Walter? File size: 7 MB - Download     7.How to register a fingerprint on Walter? File size: 8 MB - Download     8. How Data Exchange Works? File size: 8 MB - Download       Online Help & Downloads       Installation Training Video A short 2 minute video describing how to install a WalTer device. Watch a 2 minute video, Install WalTer in less than 15 minutes! File size: 9 MB - Download     Employee Registration Training Video A Short 5minute video describing how to operate, register and train employees on using their  Fingerprints on Walter. Watch a 5 minute video, become a Walter Fingerprint Guru! File size: 8 MB - Download     How to use WalTer guide 11 x 8.5" booklet Included with each Walter Device - English This is an easy-to-use booklet, helps you understand the Walter device and trains you on its main operation.     User training poster 11x17" poster Included with time clock English/Español Post this next to WalTer to provide employees with Punch-IN and Punch-IN directions. File size: 84 KB - Download     Punch-IN/OUT directions, tips to correct finger image problems poster 11x17" poster English Post this next to your time clock to provide employees with Punch-IN and Punch-OUT directions as well as tips to correct missed finger images File size: 114 KB - Download       Your pay is important to us poster 11x17" poster English Forget to Punch-IN? Forget to Punch-OUT? This poster tells you what to do. File size: 526 KB - Download     Have you said Hello to WalTer? poster 11x17" poster English/Español Post this to remind your employees to Punch-IN and OUT as well as WHEN.   File size: 116 KB - Download