|
Support Excellence
Our commitment to support excellence is unparalleled.
Every day, we service more than
350 clients, totaling a labor
force exceeding more than 500,000 employees! We've invested Millions in establishing top of the line support
operations for our world-wide customers. We have support centers
in the US, Canada and India.

Our 24x7
Support Centers in USA and India
Our support centers are open 24x7 so we take
care of you when you need us.
We offer 24x7
LIVE Support - Call us toll free at 1 (877) 800-EPAY (3729)
Online support:
click here to open a new support ticket.
Frequently
Asked Questions FAQ
Online web
training and video training
American EPAY is committed to offering top service and support,
it is by far the industry leader in client support.
| |
Training Videos |
|
1. Introduction to Blueforce Dashboard
File size: 4 MB -
Download
|
|
2. Webster Tutorial
File size: 11 MB -
Download
|
|
3. How to Login to Webster?
File size: 2 MB -
Download
|
|
4. How to close open punches?
File size: 1 MB -
Download
|
|
5. How to review punches and manage timesheets?
File size: 3 MB -
Download
|
|
6. How to install a Walter?
File size: 7 MB -
Download
|
|
7.How to register a fingerprint on Walter?
File size: 8 MB -
Download
|
|
8. How Data Exchange Works?
File size: 8 MB -
Download
|
|
Online Help & Downloads |
 |
|
|
|
Installation Training Video
A short 2
minute video describing how to install a
WalTer device.
Watch a 2 minute video, Install WalTer
in less than 15 minutes!
File size: 9 MB -
Download |
|
|
|
|
Employee Registration Training Video
A Short 5minute video
describing how to operate, register and
train employees on using their
Fingerprints on Walter.
Watch a
5 minute video, become a Walter
Fingerprint Guru!
File
size: 8 MB -
Download |
|
|
|
|
How
to use WalTer guide
11
x 8.5" booklet Included with
each Walter Device - English
This is an easy-to-use booklet,
helps you understand the Walter
device and trains you on its
main operation. |
|
|
|
|
|
User training poster
11x17" poster Included with time
clock
English/Español
Post this next to WalTer to
provide employees with Punch-IN
and Punch-IN directions.
File size: 84 KB -
Download |
|
 |
| |
|
Punch-IN/OUT directions, tips to
correct finger image problems
poster
11x17" poster English
Post this next to your time
clock to provide employees with
Punch-IN and Punch-OUT
directions as well as tips to
correct missed finger images
File size: 114 KB -
Download
|
|
 |
|
|
|
Your pay is
important to us poster
11x17"
poster English
Forget to
Punch-IN? Forget to Punch-OUT? This
poster tells you what to do.
File size: 526 KB -
Download
|
 |
|
|
|
Have you
said Hello to WalTer?
poster
11x17" poster English/Español
Post this to remind your employees to
Punch-IN and OUT as well as WHEN.
File size: 116 KB -
Download
|
 |
|
|
|